​Secure Ordering & Payment Options
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We support payments from all major credit and debit cards. Our online payment system is very simple to use - , just enter your email address and card details and confirm you order. The transaction will appear on your card statement as Door5ivestudio.
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Your payment and details are secure and are processed by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Read more here https://stripe.com/docs/security/stripe
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Returns & Refunds
Returns or exchanges are accepted.
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Buyer can return or exchange this item
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Buyer must return item within 14 days of delivery
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Buyer is responsible for return postage costs
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Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
Privacy Policy
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FAQ
​How Do I Place An Order?
If you see something that you like, add your selection to the basket. When you are ready to pay, go to checkout, and follow procedure to make payment. Orders will show shipping amount, so that you will know amount to be paid at the checkout stage.
Processing Timescales
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We aim to despatch orders within 3-5 working days, unless custom which will usually take one week.
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Returns & Exchanges​
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Conditions of return
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Buyer can return or exchange this item
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Buyer must return item within 14 days of delivery
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Buyer is responsible for return postage costs
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Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
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​Payment and Shipping
Payment can be made with a Debit or Credit card through Stripe payments. Paypal is also an option. Choose to sign in or select guest checkout. Both platforms are secure and at no time do we, (door5ivestudio) hold any transactional information.
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Your payment and details are secure and are processed by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Read more here https://stripe.com/docs/security/stripe
Shipping
Shipping amounts will be clearly shown when ordering. we charge the following amounts​
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UK - Royal Mail Tracked Delivery - £4.50
R.O.W. Royal Mail International Tracked Delivery - £12.00
USA - Royal Mail International Tracked Delivery - £18.00
Custom Tariff costs are included in shipping price.
At present, we do not ship to Europe.
Processing Timescales
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We aim to despatch orders within 3-5 working days, unless custom, which can usually take one week.